Roda Now - in answer to your post I dont think any member of this forum would wish any business to close - I believe this business has been open for 2 years (unless it was previously on a different site). Britain no longer rules the waves - REALLY!
In order that we are aware of some facts, here is a precis of our rights under EU law (sale of goods): "If an item you bought anywhere in the EU turns out to be faulty or does not look or work as advertised, the seller must repair or replace free of charge or give a full refund or reduction in price. In some EU countries you will be offered the choice between all four remedies from the outset". I believe Greece are a member of the EU.
I believe the shop in question did offer Kaz a replacement watch (excellent) but when that also turned out to be faulty it is at this point she should have been offered a full refund. I mean, would you go into a shop to buy a watch and leave 3 days later with a pair of ear-rings (or whatever it was that she had to take as a substitute).
In conclusion - I do not want any business to close - I simply want people to be treated fairly.
Kathwebber- we are open for three years and it's the first time we have a problem like this!! All of our clients English,Germans,Russians,Italians,French never told that we are thieves!!(I refer to the post about stilling and smiling in case you wonder)!!!We always try to do the best we can and yes we never said that the watches were not faulty and we returned them back and stopped cooperating with this supplier!! But you know,if you had a business you would know that unfortunately these things happen sometimes!! We apologised for the faulty item but it's quite hard to test everything before it comes in here!! AND Redwalks, i don't think i was rude because i answered to Katwebber who said we are stilling with a smile that if anyone really believes that doesn't have to come to our shop!!! Thank you!!
I have asked two people in the village so far and opinions are divided .... no one is really clear, but I will keep asking. Even though we are in the EU, national laws still exist and Greece may be different.
I had a problem several years ago when trying to buy a fridge in Kotsovoulos and I was told that if I didn’t buy their warranty, at a ridiculous extra amount, they wouldn’t sell it to me. They stated clearly that no statutory guarantee existed in Greece and they were prepared to lose the sale - which they did. Kotsovoulos is part of the British group Dixons. So we have a British owned, Greek based company refusing to give any guarantees. Please don’t think this is clear-cut.
Chrysa - for your information I too work in retail in the UK - if the company I work for treated people in the way you appear to - we would be out of business in double quick time. In order to ease your confusion - when I say "I do not want any business to close" I mean just that - even with the problems of translation I suspect its easy enough to understand.
Did you see your previous posts???I may be confused in the translation but i also think it's easy to understand from your posts what you really mean!! And Kathwebber did you ever buy anything from my shop?? What really gives you the right to know everything about my business even the way it has to work??
I don't claim to know everything about your business (just about how to treat customers) - I have been in your shop (Sept 2013) and no I didn't buy anything - I won't comment further as an honest comment would be offensive. For your information, anyone on this forum who actually do know me will confirm I would not wish any business anywhere - but particularly in Roda - to close.
Last Edit: Aug 3, 2015 11:10:13 GMT 2 by kathwebber
One post doesn't show you how i treat my customers!! Do all these rude posts show how you treat people?? I hope they don't!! I finish the discussion with you!! To all the others, i am really sorry if i tired you and made you feel uncomfortable!! I hope people who have really been in my shop know i am not rude and thief!! Have a nice day!! The sun is shining here!! Too hot!!Time for swiming!! :-)
kaz: Just got on my 'puter..thanks for missing me!!...I am there in spirit (always)just wish my BODY was !!!never mind, next year with luck ( before I have to use a walking frame!!!)glad the weather is good for you all....hold on, just want to wipe the tears
Sept 11, 2019 19:50:02 GMT 2
kaz: Now my puter is playing up.......I cant win
Sept 11, 2019 19:53:37 GMT 2
kaz: Hope Forum meetings are going well?? I miss them too xxxx
Sept 11, 2019 20:01:03 GMT 2
kaz: Weather in Kent is very hot...........still not as nice as being in Roda!!!
Sept 17, 2019 16:19:06 GMT 2
kaz: Nights are drawing in...curtains closed.....lights on.........just not looking forward to a long Winter again ( it comes round so quick!!)...Just Xmas to look forward to now, then the New Year and THEN holidays in Roda
Sept 25, 2019 20:15:16 GMT 2
artisans: Be so good to see you again kaz ...
Oct 4, 2019 9:32:09 GMT 2
kaz: Thanks Steve.........hope I get to make it to Roda??
Oct 4, 2019 12:14:36 GMT 2
johnreig: Has anyone got Spiros Banos apartment (Roda) details
Oct 8, 2019 14:15:36 GMT 2
artisans: Details on the thread ....
Oct 11, 2019 22:46:07 GMT 2
kaz: Hi Steve...has sent you email this evening ok
Nov 16, 2019 19:21:05 GMT 2
artisans: Hi kaz - have replied twice now ..
Nov 21, 2019 8:03:35 GMT 2
artisans: Hi kaz - we have what you wanted
Nov 21, 2019 15:03:35 GMT 2
janiemou: Kaz your tea is on its way to the UK, will be posted when it gets there
Dec 3, 2019 10:31:47 GMT 2
kaz: Thanks Jan n Steve....sorry, not been on 'puter for a while but sent you an email to-day.....will let you know when parcel arrives ok, thanks a lot for going to all the trouble for me...take care love Jan n Rosie xxxx
Dec 7, 2019 18:48:58 GMT 2
janiemou: Kaz we'll sort it out when I know the postage etc
Dec 10, 2019 11:45:57 GMT 2
janiemou: Hi Kaz, are you OK?
Jan 14, 2020 12:41:51 GMT 2